1. Strict No-Refund Principle
- Digital Goods: All purchases of point packs, wallets credits, or digital items inside Wish Mark are final.
- Change of Mind: We do not offer refunds, exchanges, or credits for accidental purchases, unused points, or a change of mind.
2. Conditional Refund Exceptions (App Failure Only)
- We will only entertain and process a refund request under the specific condition that our App completely fails to deliver or download your images/posters due to a verified technical glitch on our end.
- To qualify for a technical refund, you must strictly follow our verification process below.
3. Mandatory Refund Claim Process
If the App fails to deliver your images after points are deducted, you must submit a claim:
- Capture Proof: Record a clear screen recording showing the technical issue, error message, or failure to download inside the App.
- Submit Email: Send the screen recording, along with your registered mobile number/user ID and purchase receipt, to our official support
email: info@vrajaiindia.com
- Review Period: Allow our technical support team 4 to 5 business days to investigate your claim and reply to your email.
- Resolution or Refund: Our team will first attempt to resolve the technical issue. If the technical problem cannot be resolved by our team, we will process and approve your refund.
4. Payment Gateway Processing
Once approved by us, refunds are processed through our third-party billing partners (Google Play Billing or Apple App Store Purchases). The actual time taken for the money to reflect back in your original payment method depends entirely on their processing timelines.
For any billing or refund questions, reach out to us: